Welcome to Zelico!
We are delighted to serve you and aim to provide you with the best shopping experience. Our shipping policy is designed to ensure transparency, clarity, and convenience for our customers. We offer shipping services for customers in both Vietnam and the United States.
Warehouse Addresses
- US Warehouse: 8425 Bloomwood Dr, Myrtle Beach, SC 29588-7514, United States
Order Processing Time
We process all orders within 1-3 business days. The processing time may vary for pre-ordered or special products.
- Order Cutoff Time: 6:00 PM (GMT-07:00 Mountain Standard Time)
- Order Handling Time: 1-3 Days (Monday – Friday)
Shipping Time
- USA: 4-7 business days.
- Canada: 5-9 business days
- Australia/New Zealand: 5-9 business days
- UK & EU: 5-7 business days
- Rest of the world: 2-4 weeks
Shipping Costs
- United States: Flat shipping $7.99 – Free shipping on orders over $48
- Other: Flat shipping $9.99 – Free shipping on orders over $90
Order Tracking
Once your order has been handed over to the shipping carrier, we will send you a confirmation email with a tracking number. You can use this number to track the status and location of your order on the carrier’s website.
Common Shipping Issues
Changing the delivery address
We accept requests to change the delivery address within 12 hours of placing the order. After this period, we cannot guarantee the change.
Delivery delays
Unforeseen circumstances such as bad weather, natural disasters, health issues, or traffic congestion may affect delivery times.
Contact
For any questions regarding our shipping policy, please contact us at:
At Zelico, we’re passionate about providing you with the best products and the best service. We know that waiting for a package can sometimes feel like forever, but we’re here to make sure that your delivery experience is as smooth and stress-free as possible. Whether you’re shopping for essentials or something special, we want you to feel confident knowing your order is in good hands.
Take a moment to review the shipping details below to know exactly what to expect after placing your order.
Shipping Destinations
We proudly ship to both domestic and international customers, with services available in:
Our Shipping Locations
We ship from two key locations, allowing us to provide fast and efficient service no matter where you are:
- Vietnam: 155 Truong Dinh, An Binh, Rach Gia, Kien Giang 91000, Vietnam
- United States: 8425 Bloomwood Dr, Myrtle Beach, SC 29588-7514, United States
How We Ship
At Zelico, we prioritize quick and careful shipping:
- Order Processing Time: It takes us 1-2 business days to verify, pack, and prepare your order for shipment.
- Delivery Times:
- Vietnam: 2-3 business days for domestic deliveries.
- United States: 2-5 business days for international orders.
Cost of Shipping
We believe in offering fair and transparent shipping rates:
- Vietnam: $1.65
- United States: $3.95
Tracking Details
Once your order is on its way, you’ll receive an email with a tracking link. Please allow up to 3 days for tracking information to update. This link lets you follow your package’s journey right to your door.
Unexpected Delays
Occasionally, external factors like customs delays or weather conditions might cause your package to arrive later than expected. If you experience any delays, feel free to contact us at [email protected], and we’ll do our best to assist.
We hope you enjoy shopping with us and look forward to serving you again!
