We hope every product from Zelico brings you joy. However, if there are any issues, we are committed to providing a clear and convenient return policy to resolve them quickly.
Return Time Frame
You can request a return within 60 days from the date of successful delivery. After this time, we cannot accept returns.
Conditions for Return
- Products that arrive damaged or have defects.
- Incorrect products received regarding design, size, or material.
- Products that differ from their descriptions on our website.
Conditions for Non-Acceptance of Return
Products that show signs of use, washing, or have been altered will not be eligible for return. Items must be returned in their original condition, with all tags intact.
Return Steps
- Send a return request email along with required documentation to [email protected].
- We will respond within 2-3 business days and provide you with return addresses:
- Vietnam: 155 Truong Dinh, An Binh, Rach Gia, Kien Giang 91000, Vietnam
- United States: 8425 Bloomwood Dr, Myrtle Beach, SC 29588-7514, United States
- After sending the product back, please provide the tracking number to ensure safe return shipping.
Refund Processing
When we receive the returned items, we will process your refund within 2 business days. Please allow 3-5 days for the money to reflect in your account.
We hope every product from Mivona brings you joy. However, if there are any issues, we are committed to providing a clear and convenient return policy to resolve them quickly.
Return Time Frame
You can request a return within 60 days from the date of successful delivery. After this time, we cannot accept returns.
Conditions for Return
- Products that arrive damaged or have defects.
- Incorrect products received regarding design, size, or material.
- Products that differ from their descriptions on our website.
Conditions for Non-Acceptance of Return
Products that show signs of use, washing, or have been altered will not be eligible for return. Items must be returned in their original condition, with all tags intact.
Return Steps
- Send a return request email along with required documentation to [email protected].
- We will respond within 2-3 business days and provide you with return addresses:
- 3360 Scherer Dr ste a, St. Petersburg, FL 33716, United States
- After sending the product back, please provide the tracking number to ensure safe return shipping.
Refund Processing
When we receive the returned items, we will process your refund within 2 business days. Please allow 3-5 days for the money to reflect in your account.
